Shipping policy

Shipping Policy

Mini RC Toys — MiniRCToys.com 

By placing an order with MiniRCToys.com, you agree to the terms of this shipping policy. Please read it carefully, especially the sections on address accuracy and delivery.

Processing Time

  • Orders are processed within 1–3 business days after purchase.
  • Orders are not processed on weekends or holidays.
  • During busy seasons, such as holidays or promotional periods, processing may take longer.
  • You will receive an order confirmation immediately after checkout, and a shipping confirmation with tracking once your order leaves our facility.

Shipping Time

  • After processing, orders typically arrive within 1–10 business days depending on your location.
  • Delivery estimates are estimates, not guarantees. Carrier delays, weather, and peak-season volume can extend them.
  • Our products are large and heavy and ship by ground home delivery service. They are not eligible for expedited or overnight shipping.

Shipping Costs

  • Shipping costs, when applicable, are calculated at checkout based on the weight of your order and the destination address.
  • Any applicable taxes, duties, or customs fees are the responsibility of the customer.

Shipping Restrictions

  • We currently ship within the United States only.
  • We do not ship to P.O. Boxes, APO/FPO addresses, freight forwarders, or package-forwarding services.
  • Orders placed to an address we do not ship to may be cancelled and refunded.

Address Accuracy — Customer Responsibility

You are responsible for entering a complete, accurate, and current shipping address at checkout. Please review your address carefully before submitting your order, including apartment, unit, and suite numbers.

  • We ship to the address exactly as entered by the customer at checkout. We do not modify or correct addresses on your behalf.
  • If a package is delivered to the address provided by the customer, the order is considered fulfilled and delivered, whether or not that address was entered correctly.
  • We are not responsible for orders that are delayed, undeliverable, refused, returned to sender, misdelivered, or lost as a result of an incorrect, incomplete, outdated, or mistyped address supplied by the customer.
  • We are not responsible for packages delivered to an address the customer no longer occupies or controls.

Address Changes

  • If you need to correct your shipping address, email support@minirctoys.com immediately with your order number.
  • Address changes can only be made before an order is fulfilled and handed to the carrier, typically within 1–3 business days of purchase. We will accommodate requests whenever possible but cannot guarantee a change will be made in time.
  • Once a package has shipped, the address cannot be changed by us. Some carriers allow the recipient to redirect a package directly; any fees for that service are the customer's responsibility.

Undeliverable and Returned Packages

If a package is returned to us as undeliverable because of an address issue, a refused delivery, or an uncollected package, you may choose either of the following:

  1. Reship — we will send the order to a corrected address once you pay the return shipping and reshipping costs actually incurred.
  2. Refund — we will refund the price of the item less all shipping costs incurred, including outbound shipping, return shipping, and the restocking fee set out in our Refund Policy, once the item is received and inspected.

Because our products are large and heavy, return-to-sender and reshipping costs are significant. These costs are passed through at actual cost and are not marked up.

Delivery and Proof of Delivery

  • Most shipments are delivered without a signature. By placing an order, you authorize the carrier to leave your package at the delivery address without a signature unless signature service has been arranged with us in advance.
  • Carrier delivery confirmation constitutes proof of delivery. A carrier scan showing the package as delivered to the address you provided, including any delivery photograph captured by the carrier, is considered evidence that the order was delivered.
  • If you will not be home, or if packages are not secure at your address, contact us before your order ships and we will arrange signature-required delivery or hold-at-location service where available.

Lost, Stolen, or Damaged Packages

  • In transit: if tracking shows your package is lost or stuck in transit, contact support@minirctoys.com and we will open a claim with the carrier on your behalf and work to make it right.
  • After delivery: once the carrier confirms delivery to the address you provided, risk of loss passes to you. We are not responsible for packages that are stolen, damaged, or that go missing after a confirmed delivery. We will still provide the delivery record and supporting documentation so you can file a police report or a claim with the carrier.
  • Damaged on arrival: inspect your order on delivery. Report visible damage to us within 48 hours of delivery, with photographs of the item and the outer packaging, so we can evaluate the issue and make it right. Damage reported after this window may not be eligible for a replacement.

Reporting a Non-Delivery

  • If tracking shows your order as delivered but you have not received it, contact support@minirctoys.com within 7 days of the delivery scan.
  • Before contacting us, please check with other members of your household, look around the property including any side or rear entrances, and check with immediate neighbors. Large packages are frequently placed out of direct view.
  • Reports made more than 7 days after the delivery scan significantly limit what the carrier will investigate, and may limit what we are able to do.

Payment Disputes and Chargebacks

We want to resolve every problem directly, and we can almost always do so faster than a bank can.

  • If there is any issue with your order, contact support@minirctoys.com before contacting your bank. We respond to every message and will work with you toward a resolution.
  • If a payment dispute is filed, we will respond with our complete order and delivery records, including the address entered at checkout, carrier tracking and scan history, delivery confirmation and any delivery photograph, the order confirmation sent to you, and our full communication history with you.
  • Filing a dispute does not cancel an order or relieve a customer of responsibility for merchandise that was delivered as ordered.
  • Accounts and addresses associated with fraudulent disputes may be blocked from placing future orders.

Changes to This Policy

MiniRCToys.com reserves the right to modify this shipping policy at any time. Changes are posted on this page and take effect immediately upon posting. The policy in effect at the time of your order governs that order.

Contact

Questions about shipping? Email support@minirctoys.com and we will get back to you.